Refund policy

Effective Date: March 28, 2026

At Avoria Boutique, we want every customer to shop with confidence. If your purchase is not quite right, we are here to help. This Refund Policy explains how you can return an item, receive a refund, or request an exchange in accordance with U.S. consumer protection standards.

1. 30-Day Return Window

You may return items within 30 days from the date of delivery. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • Original packaging, tags, and accessories must be included

  • Proof of purchase (order ID or receipt) is required

Items showing damage, signs of wear, or misuse after delivery may not qualify for a refund unless the item is defective.

2. How to Start a Return

To initiate a return, please contact us:

Email: support@avoriaboutique.com

Include your order number and the reason for your return. Our customer support team will provide:

  • Return instructions

  • The correct return address

  • A prepaid return label (if applicable)

Please do not send items back without contacting us first. This ensures your return is processed correctly.

3. Return Shipping Costs

  • Faulty, damaged, or incorrect items: Return shipping is free.

  • Change of mind (size, color, preference): The customer is responsible for return shipping costs.

  • Restocking fees: We do not charge restocking fees.

4. Refunds

Once your return arrives at our returns center and is inspected:

  • We will email you to confirm approval or rejection.

  • Approved refunds are processed within 5–10 business days to your original payment method.

  • Depending on your bank or card issuer, refunds may take up to 14 business days to appear in your account.

  • If your return does not meet the eligibility criteria (e.g., used items outside policy), we will contact you to discuss available options.

Inspection timeframe: Returned items are typically inspected within 1–3 business days after arrival.

5. Exchanges

If you would like an exchange:

  • Contact our customer service team first.

  • We may recommend returning the item for a refund and placing a new order (this ensures faster processing and accurate stock management).

6. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery, or as soon as reasonably possible.

  • Include photos of the issue, your order number, and a brief description.

We will offer either:

  • A replacement at no additional cost, or

  • A full refund

depending on your preference and stock availability.

7. Contact Information

Looking for support? Reach out and we’ll take care of you:

Email: help@avoriaboutique.com
Phone: +1 (608) 200-7871

Our Support Hours (CST):

Monday to Friday: 9:00am – 5:00pm

Saturday & Sunday: 10:00am – 4:00pm

Expect a response from us in less than 24 hours.

For more support, visit our Contact Us page.